Privacy Policy
At chelvonduristudio, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial education platform.
Information We Collect
When you visit our website or use our services, we collect several types of information to provide you with the best possible experience. This includes information you provide directly to us, information we collect automatically, and information from third-party sources.
Personal information you provide may include your name, email address, phone number, and any other details you share when creating an account, subscribing to our newsletter, or contacting us. We also collect information about your interactions with our platform, including pages visited, time spent on our site, and your learning progress.
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage data such as page views, click patterns, and session duration
- Location data based on your IP address for regional content customization
- Cookies and similar tracking technologies for website functionality
- Performance metrics to improve our platform's speed and reliability
Information from Third Parties
We may receive information about you from our business partners, analytics providers, and social media platforms if you choose to connect your accounts. This helps us provide a more personalized experience and better understand how our services meet your needs.
How We Use Your Information
Your information helps us deliver quality financial education services and improve your learning experience. We use your data for legitimate business purposes that benefit both you and our platform's community.
- Providing access to our learning programs and educational content
- Personalizing your experience based on your interests and learning goals
- Sending important updates about our services and new educational opportunities
- Analyzing usage patterns to improve our platform's functionality
- Responding to your inquiries and providing customer support
- Protecting against fraud and ensuring the security of our platform
- Complying with legal obligations and regulatory requirements
Marketing Communications
We may send you promotional emails about new courses, financial tips, and platform updates. You can opt out of these communications at any time by clicking the unsubscribe link in any email or contacting us directly. We respect your communication preferences and will honor your choices.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are clearly outlined below. Any sharing is done with appropriate safeguards to protect your privacy.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, send emails, and analyze data. These companies are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or that of our users or the public, as permitted by law.
Business Transfers
If chelvonduristudio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.
- Encryption of sensitive data both in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure data centers with physical and digital protections
- Staff training on data protection and privacy practices
- Incident response procedures for potential security breaches
Your Role in Security
While we take extensive measures to protect your information, you also play a crucial role in maintaining security. Use strong, unique passwords, keep your login credentials confidential, and notify us immediately if you suspect any unauthorized access to your account.
Your Rights and Choices
You have several rights regarding your personal information. We're committed to helping you exercise these rights and maintaining transparency about how your data is used.
Access and Correction
You can access and update your personal information through your account settings. If you need help accessing or correcting your information, contact our privacy team, and we'll assist you within a reasonable timeframe.
Data Portability
You have the right to request a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service if you choose to do so.
Deletion Rights
You may request deletion of your personal information, subject to certain exceptions such as legal requirements or legitimate business needs. We'll process deletion requests promptly and notify you of the outcome.
- Request access to your personal information
- Correct inaccurate or outdated information
- Delete your personal information
- Restrict processing of your information
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
Account information is retained while your account is active and for three years after closure. Learning progress and course completion data may be retained longer for certification purposes. Marketing communications preferences are kept until you opt out or your account is deleted.
Automatic Deletion
Some information is automatically deleted after specific periods. Session data is typically deleted after 30 days, while analytics data is anonymized after 24 months. We regularly review our retention practices to ensure we're not keeping information longer than necessary.
International Data Transfers
As a platform serving users across different regions, we may transfer your information to countries outside Malaysia. We ensure that any international transfers are protected by appropriate safeguards and comply with applicable data protection laws.
Transfer Safeguards
When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your information receives adequate protection. Our service providers are required to implement appropriate technical and organizational measures to protect your data.
Children's Privacy
Our platform is designed for adults seeking financial education. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will promptly delete such information.
If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action to remove the information from our systems.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze site usage, and provide personalized content.
Types of Cookies
- Essential cookies that enable basic website functionality
- Analytics cookies that help us understand how visitors use our site
- Preference cookies that remember your settings and choices
- Marketing cookies that help us deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform. We provide clear information about our cookie usage and obtain your consent where required.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after any changes indicates your acceptance of the updated policy.
Notification of Changes
For material changes that significantly affect your rights or how we use your information, we'll provide at least 30 days' advance notice. This gives you time to review the changes and decide whether to continue using our services.
Privacy Questions and Concerns
Seremban 2, 70300 Seremban
Negeri Sembilan, Malaysia
We're here to help with any questions about your privacy or this policy. Our privacy team typically responds within 48 hours during business days.
This Privacy Policy was last updated on January 15, 2025